Platform (Android, iOS, Website): iOS on an iPhone
App version number: 3.0 build 594
Description of problem: Initially this morning, the app took a LONG time to load. After it finally loaded, the app crashes at odd moments. There isn’t one particular thing that does it. Just now, it was just sitting at the “Me” page, and it crashed without my doing anything. Sometimes it crashes when I try to add an observation, in the “Observe” function. Quite often, if I scroll through the list on the “Me” page, click on an observation that has a red marker, look at the comments, then return to the “Me” page, it crashes. SOMETIMES the crash is just the app freezing, other times it just closes by itself. Very random.
This just started this morning. Before today, no problems. I did “reboot” my iPhone to see if that cleared things, but that didn’t improve anything.
No option for a crash report that I see. Do you mean when it crashes? Generally, one of two things happens. The app just closes (no error, no options), or the app freezes. Note that this isn’t a rare thing, it happens ALL the time, usually within minutes of use
Also note, I have a lot of observations, if that is part of the problem. SDImageCache: 550,649 for 76 files - Un-Uploaded Photos: 17,935,957,255 for 11,223 files
You’re uploading 50 observations at a time? So you were out in the field, made 50 observations (with auto-upload off) and are uploading them now? Can you pleas share a screenshot of what you’re seeing?
For anyone still experiencing this problem, does deleting the app and reinstalling it resolve the issue? Sometimes I encountered this with beta versions, but deleting and reinstalling always stopped the crashes.
I deleted and reinstalled, it seems to have fixed things. Before, I could crash it in less than a minute, every time. Now, it hasn’t crashed yet, but I’ve only been using it for a few minutes. But things that were guaranteed to crash it before haven’t crashed it, yet
I’m having nearly constant issues with the app freezing (usually) or crashing (rarely). Normally this happens soon after I open the app and especially if I start scrolling through my observations. It’s gotten particularly bad since the last update, to the point where it freezes nearly every time I open the app and try to scroll through observations. Photo/observation upload seems to be working ok.
Are you going down the list of observations in the Me tab when it freezes/crashes, or are you looking through photos in individual observations or taxa? Sorry it’s still giving you trouble! More fixes are in the works.