Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can. Platform (Android, iOS, Website): android App version number, if a mobile app issu…

[image] maite39: Samsung Galaxy A01 OK, I suspect this is a RAM issue. The Galaxy A01 has 2 GB of RAM , and the Pixel 3A (which I’m using) has 4 GB of RAM so I’d expect your device to run out of memory before mine would. Unfortunately the Explore page in the app makes some really big API calls…

Does it usually happen after you’ve done a fair mount of identifying? I suspect it might be a memory issue but it’s tough to know without more details. The next time this happens, can you please send us log files? To send log files, go to the About tab in the app and tap three times on the version …

Sometimes, it does happen after i identify a fair amount of observations. But generally, it happens immediately after I start…

Thanks - did you sent log files? I don’t see any emails with log files from you.

[image] tiwane: did you sent log files? I did.

OK, got them. I’ll take a look.

I do see a lot of low memory errors in the log, but also some other errors. What search are you using in Explore, and are you mostly just swiping between observations, or going back to results a lot?

I mostly swipe between the observations.

[image] tiwane: search are you using in Explore What do you mean?

I assume you’re using the Explore tab in the app to find observations to identify - is that correct? If so, what are you searching for, such as taxa, place, etc?

I search for Vertebrates in Argentina.

Observations aren't loading even when the internet is stable

Bug Reports

maite39 May 5, 2023, 9:50pm 18

Exactly.

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Observations aren't loading even when the internet is stable

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