Photos don't load at all (at least most of them)

Bug Reports
1

Platform (Android, iOS, Website): Website

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) : Chrome

URLs (aka web addresses) of any relevant observations or pages: Basically half of the website’s photos

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

wasp
wasp843×742 67.8 KB

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Hello this is my first post on inaturalist forum but i have a huge problem, 3/4 hours ago when i’ve login in to my account i couldn’t open any observation photos on my account, so i’ve thought some of them where just bugged, or there was an error when i’ve added new observations, but it looks like i have the same problem on almost every observations on the website, a few works fine, but most of them are loading first photo a little bit, and on next photos only miniatures load, i’ve tried to open inaturalist on my phone, other browser, and restarting my internet, but nothing works out, it’s the same at any device.

Step 1:

Step 2:

Step 3:

1 Like
2

have you tried restarting your browser and your device?

your observation seems to load fine for me.

if you click on the links below, do the photos below load in your browser?
https://inaturalist-open-data.s3.amazonaws.com/photos/290040285/medium.jpeg
https://inaturalist-open-data.s3.amazonaws.com/photos/290040285/large.jpeg
https://inaturalist-open-data.s3.amazonaws.com/photos/290040285/original.jpeg

2 Likes
3

I was basically restarting everything up to this point: browser, computer, internet, nothing works,

they don’t load at my computer and phone, i’ve even used other internet connection and nothing really helped …

1 Like
4

does this one load for you? https://static.inaturalist.org/photos/297741981/medium.jpg

2 Likes
5

Yes, this one works fine, some load normally, some don’t,

1 Like
6

probably what’s happening is that your ISP is throttling or blocking your connection to the host (https://inaturalist-open-data.s3.amazonaws.com/) where some of the photos in iNaturalist are stored (specifically, the photos that are licensed, as opposed to having all rights reserved). you’ll probably have to call your ISP to work out the problem.

here’s another example of something similar: https://forum.inaturalist.org/t/cc-licensed-images-not-loading-and-then-painfully-slowly-in-south-africa/35994/7.

4 Likes
7

This happens to me sometimes, I usually just move on to something else and later I’ll go back and find it working. I know that’s not really that helpful, but I’m mostly just saying it happens to me too.

2 Likes
8

That calmed me down a little bit, since after i’ve lost my child this site is keeping me up to do something with my life i hope it will be fine, but it’s crazy anyway how everything works just fine, except a lot of photos on inaturalist.

7 Likes
10

I hope your photos load fully so soon for you. I can see them perfectly and wanted to say your observations are really beautiful and they also paint such a wonderful picture of place with the flowering plants and the mushrooms and the insects. (I like using this site to see other locations. I am in Mexico.)

If you are feeling uneasy while you wait for photo functionality to return, maybe spend some time here on the forums, which are much less image dependent.

3 Likes
11

Thank you so much for your kind words, it means a world to me, photos are finally fine i’ve reseted my router, and also changed IP, and it’s working fine now !
I’ve never been in forums full of loving and understanding people which is very nice.
I wish all of you people a good week, and thanks for the help very very very much.

6 Likes