Photos not loading on website for pre-existing observations

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Website

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) : Chrome

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.): When I go to my home page, many of my preexisting observations don’t have any photos visible with them. Other internet sites are loading quickly today. It’s not just recent observations - some of the older ones are also lacking the images.

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Thank you for this report. We have others reporting similar issues in the last few hours. As far as we can tell right now, the issue is outside our control. It may be related to region and Internet provider (ISP). If you feel comfortable sharing, could you say broadly which region you’re connecting from and what the ISP is?

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Amazon Web Services, who we use to serve photos, has acknowledged connectivity issues today for some users in California. Are photos loading properly again for you?

Here’s a notice recently posted to :


@kschnei is this still happening for you?

So sorry about the delay in replying - the issue is fixed now. Thanks!