"record sound" option not saving sound or any information

App version number, if a mobile app issue (shown under Settings or About): 1.30.6 on Android pixel 5

Description of problem: I open a new observation and click to record sound, but when I try to save the sound, it goes into an infinite loading loop, deletes the sound, and doesn’t mark anything (date, location, time) for the observation, so that it’s just 100% blank.

Happened 6 whole times just today, then started working again fine. Lost many very clear bird calls because of it.

1 Like

I wasn’t able to replicate this on my Pixel 7 - the sound saved and the observation uploaded fine.

Are you able to share a screenshot of the loading loop?

After this happens can you please send log files from iNaturalist? To send log files, go to the About tab in the iNaturalist app and tap three times on the version number. You will then have the option to email the log files to us. They might contain a record of the error.