Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
Step 1: I refresh the observations on the app, a green highlighted notice appears at the top âSyncingâŚâ then chances to âPreparingâŚâ then changes to âSyncing 1 of 7 observationsâŚâ then the notice disappears.
Step 2: The observations recently submitted via the Android app (and not those submitted via the website) still have âWaiting to uploadâŚâ and are highlighted with light green. They do not appear when I look at my observations on the website.
Step 3: I added an observation via the website and it did appear on my observations list on the Android app.
Usually keeping trying to refresh page helps to start them synchronise, but if it totally doesnât work - deleting them, reopening app can help, if it doesnât help then try relogging in app or reinstalling it, but I hope it will be solved without that.
Iâve had issues like this (usually when uploading over data) and eventually they go through. But sometimes they will upload (and get IDs from other users) before the app thinks theyâre done. Iâve never had an issue over WiFi so I wouldnât know how to help there. You can send logs to the iNat staff team by tapping on the version number three times.
There are myriad possible causes. What we need are screenshots of what youâre seeing and log files from the app. To send log files, go to the About tab in the app and tap three times on the version number. You will then have the option to email the log files to us.
