Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.
Platform (Android, iOS, Website): Android
App version number, if a mobile app issue (shown under Settings or About): 1.27.4 (546)
Browser, if a website issue (Firefox, Chrome, etc) :
URLs (aka web addresses) of any relevant observations or pages:
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
I am helping a friend on her new phone to make observations via iNaturalist. Her username is @nanine_behrens. She had an inaturalist account and profile already on her previous phone where she has loaded 271 observations already. She downloaded inaturalist and signed in on her new phone, a Vivo Smartphone v2050. When she tries to make observations on the new phone, it doesnt record the photo and then crashes. See screenshots, I have numbered them 1 to 25 in the sequence I took them. Even trying to upload a photo from the phone’s gallery doesnt work.
I also added screenshots below of all her phone app and camera settings. I would appreciate if you could help. My e-mail address is sgouws.28@gmail.com, I can send you more information if necessary.
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):
The screenshots are very chaotic and it’s not clear when the phone freezes. Could you explain the steps needed to replicate the problem from tapping the iNat icon to the freezing step? Without unneeded steps like checking the settings, etc.
The phone has a heavily modified Android OS so the problem might be with it.
The photos each have a number in the photo’s file name, you need to follow the nr sequence to see what happened. It is not showing in the correct sequence in the message. Can I perhaps rather e-mail them to you, then it will be more clear.
She followed the normal sequence in the app to take a photo observation from within the app, but the app didnt show the photo in the observation, and then crashed. Photos nr 1 to 7 show this. In photo nr 6, the observation is right at the top of the list, you will see it did not pick up the photo, and photo nr 7 is of the observation, there is no photo.
Can you please have her re-open the app after it crashes and send log files to help@inaturalist.org?
To send log files, go to the About tab in the app and tap three times on the version number. You will then have the option to email the log files to us.
As @optiliete surmised, there’s something strange about the photo, although the log files show that the issue is with the EXIF metadata of the photo.
If possible, can you have her send one of those photos to help@inaturalist.org? That might help us create a short-term solution. Unfortunately, however, we need the photo’s metadata, which many email programs often strip. Does she use Dropbox or Google Drive?
