Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can. Platform (Android, iOS, Website): Android App version number, if a mobile app issu…

This should be fixed in the latest version - 1.27.7 (549).

The screenshots are very chaotic and it’s not clear when the phone freezes. Could you explain the steps needed to replicate the problem from tapping the iNat icon to the freezing step? Without unneeded steps like checking the settings, etc. The phone has a heavily modified Android OS so the problem…

thanks, The photos each have a number in the photo’s file name, you need to follow the nr sequence to see what happened. It is not showing in the correct sequence in the message. Can I perhaps rather e-mail them to you, then it will be more clear. She followed the normal sequence in the app to tak…

1 <a class="lightbox" href="https://us1.discourse-cdn.com/flex016/uploads/inaturalist/original/3X/0/4/04dd5fa38b2f5d8f287b0d6f23edba585613eb10.jpeg" data-download-href="/uploads/short-url/H2cr8OCkZmo8IRI87WzoJvf1rG.jpeg?dl=1" title="Photos nr 1 to 7 show this. In photo nr 6, the observation is right at the top of the list, you will see it did not pick up the photo, and photo nr 7 is of the observation, there is no photo." rel="noopener nofollow ugc">[Photos nr 1 to 7 show this. In photo nr 6, the observation is right at the top of the list, you will see it did not pick up the photo, and photo nr 7 is of the observation, there is no photo.] 2 <a class="lightbox" href="https://us1.discourse-cdn.com/flex016/uploads/inaturalist/original/3X/f/6/f6411f24839e49443476ca529ea77d5d69243866.jpeg" data-download-href="/uploads/short-url/z8sYLYQgTKgEMwcquzrhvzq4RKe.jpeg?dl=1" title="Photos nr 1 to 7 show this. In photo nr 6, the observation is right at the top of the list, you will see it did not pick up the photo, and photo nr 7 is of the observation, there is no photo." rel="noopener nofollow ugc">[Photos nr 1 to 7 show this. In photo nr 6, the observation is right at the top of the list, you …

I expect the type of photo of the camera is not accepted. Does it create jpg files? https://forum.inaturalist.org/t/new-photo-extension/34015 about HEIC exctensions.

Can you please have her re-open the app after it crashes and send log files to help@inaturalist.org ? To send log files, go to the About tab in the app and tap three times on the version number. You will then have the option to email the log files to us.

thanks, I have passed the message on to her, she’ll be sending you the logfile. She managed to upload 3 observations yesterday afternoon ( https://www.inaturalist.org/observations/127984697,https://www.inaturalist.org/observations/127984514 , https://www.inaturalist.org/observations/127983859 ) , but w…

Thanks, we received the log file and will take a look.

As @optiliete surmised, there’s something strange about the photo, although the log files show that the issue is with the EXIF metadata of the photo. If possible, can you have her send one of those photos to help@inaturalist.org ? That might help us create a short-term solution. Unfortunately, howev…

App crashes on Vivo Smartphone v2050

Bug Reports

optilete July 26, 2022, 10:16am 4

I should crash the app today and sent the logfile of this day to support of iNaturalist with a link to the forum/this subject.

to help@inaturalist.org?

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App crashes on Vivo Smartphone v2050

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