Platform: Seek mobile app (my phone is an iPhone 16 pro max with Version iOS 18.6.)
App version number App version number is 2.17.2.
Screenshots of what you are seeing:
Description of problem:
Step 1: Immediately upon updating the Seek app to the current version, every time I take a picture in the app, I get an error. I open the camera in the seek app. Identify anything (name of thing will be on screen so it has been identified). Take the picture to log the observation. The pop ups (screenshots below) come up and the observation does not log nor appear in my photos on my phone. This only started happening after I updated the app to the current version.
Step 3: Is there a fix for this and/or a known problem with the new app update. I am very new to Seek and just signed up for the forum today so apologies if I have missed something.
So you were using Seek successfully until you updated today, correct? This wasn’t a clean install but an update?
I’ve been using 2.17.2 for a while now on my iPhone 15 Pro running iOS 18.6 without this issue. One thing I’m not seeing is the Private Access in the Photos permission page:
I just tried to import a photo of something I had already observed and it seemed to work. Not sure if it’ll work with a brand new observation. I have always taken the picture/observation in the Seek app as that’s the way I prefer. I hope I can still do that.
I can’t interact with the private access under settings>seek>photos.
Totally, it just helps to understand exactly what works and what doesn’t when investigating a bug. And to be clear I’m not a software engineer, I’m trying to get the best information I can to our engineer.
Thank you. I really do appreciate your help with this. I totally get needing as much information as possible with a bug!
I quit the app and have tried restarting the phone multiple times throughout the day, leaving the phone off for up to 5 minutes. The private access is still there after all of this.
Update!: I have tried to identify many new plants today with the app by taking the picture within the app. It let me observe and log 4 out of maybe 50. There is no rhyme or reason why it let me observe and log just those 4. The other times it’s given me the error/bug message.
The next time you encounter the issue, can you please send us a log file? That could provide us some insight into what’s going on. To send a log file, please make sure you’re logged in to iNaturalist in Seek. Then, go to the About screen and tap on the version number.
It just did it again (the error message when trying to observe something) so I clicked the button but I don’t know if anything sent. There were no pop ups and there’s nothing to tap to copy to clipboard
Thanks! Unfortunately the log file didn’t contain any info around this functionality.
We just released a beta version that should log more information that may provide some insight into this specific problem. If possible, can you please join our beta program, update the app to the new version, and if it fails again send us another log file?
Did any more come of this? I am having the same problem, also have an iPhone 16 pro. I don’t want to get the beta as it says it could remove all my dates/ observations.
I installed 2.17.4 from Testflight (which thankfully did not nuke all my Seek data), and I get the same behavior. There is nothing helpful looking in the logs before or after updating.
NB: As you can see it did work 1/5 times I tried. This was just me taking a picture of my hand for testing. I don’t use seek much anymore since the iNat Next app now has the AR camera functionality, but I am happy to facilitate any further testing.
I have the same phone and same issue. I started having this problem at the end of August. I’ve tried everything even re-installing which caused me to lose a few years of observations (ughh!) Any solution to this yet?
Description of problem: When taking a photo of a new species, the camera crashes with error in the screenshot above. After a crash, I’m able to successfully take a picture.
I have also found that Seek is no longer able to take photos. When I open the camera within the app, it shows a black screen with a spinning wheel. If I attempt to take a photo anyway, I get the enclosed error. Always the same error code -11803, “Cannot Record”. The app is able to import a photo from my photo library and will try to identify the species from that.
I have tried restarting the app and also deleting the app and reinstalling, to no avail.
