Can't upload a profile photo

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website):
mac os big sur 11.7.8

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) :
Firefox 124.0.2

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: click ‘upload new photo’

Step 2: select photo

Step 3: click ‘save settings’

Step 4: watch as photo disappears when the page refreshes

… and NOW, after posting this, I see my test photo showing up next to my name on this page! It still doesn’t show up on my obs pages, or on map pop-ups, or on my profile page, however.

This is usually a caching issue with your browser. Try hard refreshing your profile page.

I see your profile pic:


Sometimes changing language solves this kind op problems. Or waiting.

1 Like

I cleared history, caches, etc. Right now, not only do I see NO ONE’s profile pic, except here, where they all show up, but a significant number of images on the identify page come up with a broken symbol, and won’t appear for me - though I can see that others have been commenting on the images.

Changing languages? Sure, I’ll try anything; how do I do that?

May be part of this bug ?

Could be - I erased all history, restarted, ran First Aid, restarted the browser (Firefox), and now it seems all the images are showing up. I updated my profile photo prior to all that, and although it has not changed HERE, it HAS changed on the iNat site. So - mostly win? I’m fairly content, anyway :-)

1 Like

If you have a separate Forum profile, you can change the picture here too? I use iNat to log in.