Observation images hosted on Amazon AWS not loading

Bug Reports
1

For the last half hour or so, I haven’t been able to load any observation images (anywhere on the site, including thumbnails) unless they are the fully copyrighted ones that are hosted directly on iNaturalist. The ones hosted on Amazon AWS (most of them) won’t load. I’ve tried in Chrome and Safari. Is anyone else noticing this problem? (I’m located in Honduras.)

If I try to load one of the images directly, it just times out with the error “inaturalist-open-data.s3.amazonaws.com took too long to respond.”

2

It’s working fine for me.

3

nslookup:
inaturalist-open-data.s3.amazonaws.com canonical name = s3-1-w.amazonaws.com.
s3-1-w.amazonaws.com canonical name = s3-w.us-east-1.amazonaws.com.
Name: s3-w.us-east-1.amazonaws.com
Address: 52.217.45.124
Name: s3-w.us-east-1.amazonaws.com
Address: 52.216.132.67
Name: s3-w.us-east-1.amazonaws.com
Address: 52.217.84.140
Name: s3-w.us-east-1.amazonaws.com
Address: 52.216.161.163
Name: s3-w.us-east-1.amazonaws.com
Address: 3.5.16.19
Name: s3-w.us-east-1.amazonaws.com
Address: 52.217.137.121
Name: s3-w.us-east-1.amazonaws.com
Address: 54.231.225.17
Name: s3-w.us-east-1.amazonaws.com
Address: 52.217.193.33

traceroute:
% traceroute s3-w.us-east-1.amazonaws.com
traceroute: Warning: s3-w.us-east-1.amazonaws.com has multiple addresses; using 52.216.79.36
traceroute to s3-w.us-east-1.amazonaws.com (52.216.79.36), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 4.107 ms 1.243 ms 3.263 ms
2 192.168.20.20 (192.168.20.20) 2.144 ms 2.374 ms 1.712 ms
3 10.136.201.1 (10.136.201.1) 3.815 ms 4.644 ms 3.405 ms
4 10.136.136.1 (10.136.136.1) 3.805 ms 10.926 ms 5.334 ms
5 26.48.61.190.ufinet.com.hn (190.61.48.26) 7.851 ms 7.929 ms 7.767 ms
6 172.16.40.122 (172.16.40.122) 56.754 ms 35.329 ms 35.870 ms
7 * * *
8 * * *

1 Like
4

Looks like it might be a routing issue between Honduras and the U.S. (as my traceroute never makes it past Honduras).

5

Yep, I can’t even get to amazon.com. Anyway, seems to be specific to Honduras, so nevermind!

1 Like
6

This has been a problem on several service providers in US, Mexico and South Africa:

https://forum.inaturalist.org/t/cc-licensed-images-not-loading-and-then-painfully-slowly-in-south-africa/35994/1

https://forum.inaturalist.org/t/creative-common-licensed-photos-not-loading-at-t/34760/35