Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can. Platform (Android, iOS, Website): macOS Monterey 12.5 App version number, if a mob…

Well after several months of struggling with uploads, the issue seems to have resolved itself. Other than upgrading my OS to Ventura as soon as it was available as a general release, I haven’t changed anything on my end. It actually has been working fine for several weeks now, but I was afraid I w…

Thank you, I appreciate your list of possible steps.

If none of what pisum suggested helps, then maybe the problem lies in photos themselves.

[image] pisum: if you have browser extensions or virus stuff, try turning that off, restart your browser, and then try to load again. I’m not sure if I have this stuff or how to turn it off, so I didn’t attempt this step. [image] pisum: (or try copying the files to your machine’s hard dr…

[image] arboretum_amy: net::ERR_CONNECTION_RESET” and one “Failed to load resource: net::ERR_SSL_BAD_RECORD_MAC_ALERT” ok. the first error is similar to the one others have reported, and the second does seem like it could be related. seems like a bad connection, or maybe some sort of setting …

[image] pisum: you could try connecting directly via a cable to your home router Good news, that solved the problem.

this is good to know. if this was the source of the issues in your case, then it’s possible that the other cases in this thread can be resolved by addressing wifi problems. if you figure out what specifically is wrong with your wifi and how to resolve it, please let us know, since that may help oth…

I’ve been experiencing the same thing this evening. Possibly it’s simply a problematic internet connection…?

[image] pisum: maybe there’s a lot of interference from neighbors, in which case you could use a wifi analyzer app to see what channels are being used by the neighbors, and then switch to an open channel. or maybe the signal is weak, in which case you might just need to move closer to your route…

Would be nice to have some sort of resolution in the works for this, it’s becoming so much of a drag that it’s preventing me from uploading in general. I used to be able to get a couple or a few hundred observations uploaded on my free day, but these days I’m barely able to even get 50 up. I cannot…

if you open up your browser’s developer tools, what kinds of console errors do you see logged?

Pictures upload failing when creating a new observation via web browser

Bug Reports

silversea_starsong June 9, 2023, 4:06am 85

It is usually the “connection reset” error.

But it may also be “Bad record mac alert”.

Retry Uploads on the Browser Uploader

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Pictures upload failing when creating a new observation via web browser

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