Platform: iOS 14.4
App version number: 3.1 (624) and 3.1.1 (626)
Screenshots:
Description of problem:
On the settings page, tapping Contact support says “Cannot send email”. I tried unenrolling from TestFlight and reinstalling from the app store and had the same issue.
It could very well be user error because I’m not very familiar with iOS… I just use Outlook for email on this phone. Having the help email address displayed somewhere would assist users with a workaround.
Hey cassi,
Out of curiosity, do you have the built-in iOS mail app configured with any accounts at all? Trying to figure out under what conditions this error occurs.
Thanks,
alex
(Edited to fix my misspelling of your name, apologies cassi!)
I don’t! When I open that app, it says:
When I tap a mailto: link in Safari, it gives this prompt and successfully opens an email draft in the Outlook app:
Ok, sounds like there’s a newer API for sending emails I should be looking into! Will try to get this into 3.2.
