Step 1: I use the app to take a few photos as a single observation. ID suggestions attempt to slowly load, and eventually the “You are offline. Tap to reload.” screen appears. Tapping just repeats the problem. My wifi service is fine; all other apps working normally.
Step 2: I save my observations, then try to upload them. They spin for a long time and then fail.
This has been happening more and more lately this past week or so. I tried deleting and reinstalling the app, but I am getting the same problems.
It seems intermittent. Some days it works fine. But more and more often it brings my observations to a standstill.
The offline banner appearing during the ID process is a bug, I believe. Sometimes if the model isn’t sure and it’s taking a long time to come up with an answer the app times out and thinks you’re offline. Definitely frustrating, but it’s hard to make the app not endlessly spin and use up battery and patience but still give the system enough time to come back with an ID. Probably something we’ll keep tweaking.
It looks like you’re using version 1.0.4, and we added more logging data around the upload process to see if we can better understand what’s happening. If possible, can you please email your log file to us?
Go to the About screen
Tap on the version number a few times until the see a pink “turn off debug mode” button appear. This means debug mode is on
In the side menu, tap on debug mode
Tap on Log
Tap on email log. Please write a note as to which the problem is when you send the email
It seems to be better today, although I notice that the default seems to be “Save” – I need to press the sync button to get them to upload. I should add that I almost always take multiple images per observation (anywhere from 2 to 10 or more.)
But today at least they seem to be uploading and IDing properly (even if I have to help push them upstream) - yesterday I had a few observations I had to give up on and upload via desktop, instead. They just refused to sync/upload from my phone. And the ID isn’t going “offline” at the moment.
Just wanted to chime in that this still keeps happening on 1.0.15. And it’s definitely frustrating - I’ve recently been traveling where strong wifi / cell signal wasn’t readily available and couldn’t reliably do IDs because of the `you are offline` message
Sometimes tapping the message would work, but other times I’d tap the message several times still and it would keep reappearing
I’ve tried it on the PC web uploader with the connection throttled and it’s not an issue - it loads the suggestions seemingly forever (expected on the throttled connection) but ultimately loads and presents them to the user. I think it makes sense to have the same behaviour on the mobile app
If you’re worried about user becoming frustrated, maybe you could display a message after a bit of waiting eg `Your connection seems slow, ID results take longer to load. Tap to view suggestions from the offline model`
